Last Revised: 22nd March 2021
Products and services purchased from iNET B.V. and/or through its affiliates and subsidiaries may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
Transaction Date, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by iNET B.V. in accordance with the terms and conditions of the applicable product or service agreement.
Refund Period, you may cancel a product at any time, but a refund will only be issued if you request a refund with iNET's customer service within the refund time frame specified for the applicable product, if available at all.
One Refund Only. In no event is the same Service eligible for more than one refund.
No Refund after Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure, you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
EU & UK CONSUMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN 14 DAYS FROM THE DATE OF THE CONTRACT. HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE NOTE THIS DOES NOT AFFECT THE "PRODUCTS WITH SPECIAL REFUND TERMS", WHERE FULL REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.
Standard Refund Terms
Annual Plans+ - Within 30 days of the date of the transaction.
Monthly Plans*+ - Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted.
Products with Special Refund Terms
Refundable after the initial three months.
Domain Name Registrations and Renewals
Domain Name Registrations and Renewals are non-refundable.
For all gTLD pre-registration, all application fees are non-refundable.
Rental/Lease to own payment plan
Paid installments/rent are non-refundable for domains purchased via Rental/Lease to own payment plans. However you are allowed to cancel your future pending installment/rent payments. If you cancel your future installment/rent payments or fail to pay the installments/rent, the domain will not be transferred to you, and it will be listed back for sale on INET marketplace.
If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 7 days of the date of the transaction).
Fast Track Service
If a Fast Track Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 7 days of the date of the transaction).
Purchased Product with Free Domain
In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on INET’s website and is not subject to any promotion, discount, or other reduction in price).
DigiCert Certificates are refundable within the first thirty (30) days of the date of the transaction.
Trustee fees are refundable if the domain was not successfully registered. Trustee fees, however, are non-refundable upon renewal.
Products Not Eligible for Refunds
- Appraisals (Express and Certified Appraisals are non-refundable if the customer already applied for the credit).
- Cloud Servers
- Configuration Add-Ons
- Domain: Auctions, Buy Service (you may request a refund ONLY IF you have not submitted a bid on the domain the service was purchased for), Consolidation or Monitoring
- Hosting Connection paid Apps (not refundable once set up)
- Merchant Accounts
- Premium Domain Names
- Redemption Fees
- Transfers (if successful)